When.fm Your Privacy

This page explains what data we keep, how & why.

Accounts & Facebook information

You need an account to get the most from the When.fm app, because it's how we keep track of what you want to see. This means that if temporary storage gets lost you don't lose all your plans, and it makes our social features possible.

Accounts can have a When.fm username & password, a link to your Facebook account that lets you log in through Facebook, or both.

If you log in with or link your Facebook, we'll get some basic profile information from Facebook. We save most of this on our server, because we need to be able to quickly look up things like your name in order for the app's social features to work efficiently.

If your Facebook's connected, all your Facebook friends will be able to see you're using the app and which performances you've said you plan to see – and you'll be able to see their plans too.

Removing saved Facebook data

We automatically update our saved Facebook info for you when Facebook tell us it's changed, within 24 hours. We don't keep your old data.

We'll automatically delete any personal data from Facebook if you unlink your Facebook account, deauthorise When.fm from your Facebook app privacy settings or request data deletion on Facebook through Apps and websites.

Who has your data

When.fm is owned by Webful Ltd. We're based in the UK and comply with the Data Protection Act.

Our servers live in the UK too. They belong to a US company called Linode who comply with the US – EU Privacy Shield Framework.

Only we have access to your data. If, in the future, we partner with festivals or let them send messages through the app, this will be on an anonymous basis and we won't ever pass your personal data on to third parties unless required by law.

Analytics & cookies

We use 'cookies' - pieces of text stored on your computer - in conjunction with Google Analytics in order to collect information about visits to the site and make statistics. We may also use cookies to improve your experience in other ways. By using the site you consent to our use of cookies.

Our apps also use cookies and Google Analytics to help us make them better. This doesn't involve sending any personal data to Google – just anonymous information about your phone and use of the app.


We care about being responsible with your data. If you have any questions or concerns about how we use it, please use Send a Message in the When.fm Settings menu or email hi@when.fm.