Deleting your When.fm Account
To protect you from deletion attempts by others and make the process as secure as possible, you need to log in on the When.fm app to request deletion. We've made it as quick as possible from that point.
To request deletion of your account:
- Log in on the welcome screen. You can request a reset to your email if you don't remember your password or previously used Facebook to log in.
- Go to Settings in the top right of any screen.
- Scroll to the Delete… button at the bottom, in the Danger Zone section.
- Read the information about deletion, check the box and confirm you wish to proceed.
What happens next
Within 30 days and possibly as soon as you submit the form, we will set off the process of deleting all personal information about you. A completely anonymous user record is kept alongside event planning activity, to support features of the app for others, but all your personal information including our "audit" tables with change history are permanently deleted. This means that even we cannot associate the data to you, which also means your data is not recoverable into a new account as we cannot confirm who created it.
Copies of the data may persist in backups for up to 90 days. These are required for full system disaster recovery and cannot be used to get back your data alone.